Contact details
Our website address is https://www.agencephotosynthese.com
Photosynthèse SAS, a simplified joint stock company with registered office at: Cami Deus Poeys 64170 LABASTIDE-CEZERACQ, registered in the Pau Trade and Companies register (RCS) on 03-07-2018 under the number 840 598 767. Share capital: €4000.00
Publishing Director: The legal representative of Photosynthèse SAS
The website https://www.agencephotosynthese.com is hosted by OVH SAS, a simplified joint stock company with registered office at 2 rue Kellermann 59100 Roubaix – France.
How we use your personal data
Comments
When you leave a comment on our website, the data entered in the comment form, your IP address and browser user agent are collected to help us detect unwanted comments.
An anonymised string created from your email address (also called a hash) can be sent to the Gravatar service to check whether you are using the service. The Gravatar Service Privacy Policy is available here: https://automattic.com/privacy/. After validating your comment, your profile picture will be publicly visible next to your comment.
You may be requested to provide Photosynthèse with personal data, especially when creating a customer account, ordering products or subscribing to the newsletter.
Photosynthèse is required to process the following data:
• personal data (first name, surname)
• contact details: telephone number, email address, postal address (business or personal, as applicable)
Telephone conversations between clients and Photosynthèse services will not be automatically recorded. If it is planned to record a telephone conversation, Photosynthèse will inform the Client in advance and request their consent.
Media
If you are a registered user and upload images to the website, we advise you to avoid uploading images containing EXIF data of GPS coordinates. Visitors to your website can download and extract location data from these images.
Contact forms
Cookies
If you post a comment on our website, you will be asked to save your name, email address and website in cookies. This is only for your convenience, so you do not have to enter this information if you post another comment later. These cookies expire after one year.
If you have an account and log in to this website, a temporary cookie will be created to determine if your browser accepts cookies. It does not contain any personal data and will be deleted automatically when you close your browser.
When you log in, we will set a number of cookies to store your login information and screen preferences. The lifetime of a login cookie is two days, that of a screen option cookie is one year. If you tick “Remember me”, your login cookie will be stored for two weeks. If you log out of your account, the login cookie will be deleted.
If you edit or publish a post, an additional cookie will be saved in your browser. This cookie does not contain any personal data. It simply indicates the ID of the post you just edited. It expires after one day.
Embedded content from other websites
Articles on this website may include embedded content (videos, images, articles, etc.). Embedded content from other websites behaves in the same way as if the visitor visited that other website.
These websites may collect data about you, use cookies, embed third-party tracking tools, and track your interactions with the embedded content if you have an account and are logged into that website.
Statistics and audience measurement
Use and transmission of your personal data
How long your data is stored
If you leave a comment, the comment and its metadata are retained indefinitely. This makes it possible to automatically recognise and approve subsequent comments instead of leaving them in the moderation queue.
For users who register on our website, we also store the personal data indicated in their profile. All users can view, modify or delete their personal information at any time (except for their username). Website administrators can also view and edit this information.
The rights you have over your data
If you have an account or have left comments on this website, you can request to receive a file containing all the personal data we have about you, including any data you have provided to us. You can also request us to delete any personal data we hold about you. This does not include data stored for administrative, legal or security purposes.
In general, you have the right to:
• information about and, where necessary, obtain access to the personal data held about you;
• ask us to correct any inaccurate or incomplete personal data;
• request that certain data relating to specific circumstances be deleted when it is no longer needed;
• receive your personal data in a machine-readable format or send it to another service provider;
• object at any time to the processing of your personal data for direct marketing purposes;
• object to the processing of your personal data in other circumstances;
• request us to restrict or stop the processing of your personal data in specific cases.
You can exercise your rights with Photosynthèse services:
– By sending an email to: contact@agencephotosynthese.com
– By writing to the following address:
Agence Photosynthèse
PL DU SEMINAIRE
64400 OLORON-SAINTE-MARIE
– By filling in the contact form available on the website, under “About data privacy”.
You also have the right to file a complaint with the CNIL by email (for details (in French), see https://www.cnil.fr/fr/plaintes/) or by post to the following address:
CNIL
3 place de Fontenoy
TSA 80715
75334 Paris Cedex 07
Transmission of your personal data
Visitor comments may be checked using an automated spam detection service.
Consumer dispute resolution
Contact us on: +33.6.22.37.88.02 / contact@agencephotosynthese.com
We will make every effort to respond to your requests and deal with any complaints you may have. You may not agree with the answer we give you. In this case, we will make available the services of an ombudsman via the ANM Conso platform (approved by the French Commission for evaluation and control of consumer mediation (CECMC)), in application of the provisions of articles L. 612-1 et seq. of the French Consumer Code concerning the consumer litigation mediation process
You must have sent a written complaint to our services within one year of referral to the ombudsman. If you are not satisfied with the response, you can contact the ANM CONSO ombudsman via their website https://www.anm-conso.com/ or by writing to: ANM Conso – 62, rue Tiquetonne – 75002 PARIS, telephone: +33 (0)1 42 33 81 03, or by sending an email to: contact@anm-conso.com.
You can enter your request on the ombudsman’s website by giving your name, full contact details, customer references and a description of the complaint.
The Ombudsman will examine your claim. If it is admissible, the ombudsman will put you in contact with us to try to reach an agreement and settle the dispute. If the ombudsman requires additional documents or evidence, they will contact you. You will be required to maintain the confidentiality of all information exchanged during the mediation, as well as on any agreements reached.
Additional information
How we protect your data
Procedures in the event of a data breach
In the event of a data breach, every person in our files will be immediately notified by email. We will also do everything we can to identify the source of the breach and stop it as quickly as possible.
Automated marketing and/or profiling using personal data
If you sign up for our newsletter, your email address will be collected by the website and stored in our database.